Refund policy

Returns and Refunds

Dayna D’or LLC offers a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, merchandise must be unworn, unused and unwashed, with all original tags attached. Items must be returned in the same condition in which they were received and must be free of stains, odors, makeup, deodorant, pet hair or other signs of wear. Proof of purchase may be required.

To request a return, contact us at contact.daynadior@gmail.com. If your return is approved, we will provide instructions explaining how and where to send your package. Items returned without prior authorization will not be accepted.

Once your return is received and inspected, we will notify you whether your refund has been approved or declined. Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact.daynadior@gmail.com.

Damaged, Defective or Incorrect Items

Please inspect your order promptly after delivery. Contact us immediately if an item is damaged or defective, or if you receive the wrong item. We will evaluate the issue and work to make it right.

Exceptions and Non-Returnable Items

Certain items cannot be returned, including custom or personalized products, personal-care or beauty products, items that have been worn or used, and any merchandise returned without its original tags.

Please contact us at contact.daynadior@gmail.com if you have questions about whether a specific item is eligible for return.

Final Sale Items

Sale items, items marked “final sale” and gift cards cannot be returned, refunded or exchanged.

Exchanges

We do not process direct exchanges. The fastest way to receive a different item or size is to request a return for the original item. Once the return is approved, you may place a separate order for the replacement item.

Gifts

If an item was marked as a gift when purchased and was shipped directly to the recipient, an approved return will be issued as a gift credit for the value of the returned item.

If the item was not marked as a gift at the time of purchase, or the gift giver had the order shipped to themselves, the return must be requested through the original order. Any approved refund will be issued to the original purchaser’s payment method, and the purchaser will be notified.

Return Shipping

Approved returns must be mailed to the address provided in your return instructions. Do not send a return to any address without receiving authorization from Dayna D’or LLC.

Customers are responsible for return shipping costs unless an item arrived damaged or defective, or the wrong item was sent. Original shipping charges and return shipping costs are non-refundable.

If your return is valued at more than $75, we recommend using a trackable shipping service and purchasing shipping insurance. Dayna D’or LLC cannot guarantee receipt of returned packages that do not include tracking.

Delivery times for replacement purchases may vary depending on the destination.