FAQ
Everything You Need to Know
Orders & Shipping
Where is Dayna D'or located?
We are based in the United States, in Ohio
When will I receive my order?
Fast shipping within the USA takes about 3–7 business days. Standard shipping within the USA takes about 8–15 business days. Dayna D'or does not ship on holidays.
What if I want to change or cancel my order?
Unfortunately, once an order has been submitted, we are not able to change or cancel it.
Why didn't I receive my confirmation email?
If you do not receive a confirmation email within a few hours of placing your order and it's not in your junk or spam folder, the email address you registered might be incorrect. Please contact our customer service via email at contact@daynadior.com.
Returns & Exchanges
What is your return policy?
Please review our Return Policy at the bottom of the website for return eligibility, instructions, and refund details.
Do you offer exchanges?
We don't process direct exchanges. The fastest way to get a different size or item is to request a return, then place a new order once your return is approved.
What if my item arrives damaged, defective, or incorrect?
Please inspect your order as soon as it arrives and contact us right away at contact@daynadior.com — we'll evaluate the issue and make it right.
Payment & Site
Is the Dayna D'or site secure?
Yes, you can shop at ease. All data is encrypted and secure, and all security measures are in place by Shopify.
What forms of payment do you accept?
We accept Visa, Mastercard and American Express. We also offer installment plans through Shop Pay.
Can I reach you by phone?
Yes — you can reach us at 888-660-4810, or by email at contact@daynadior.com.